Terms of Service

Effective Date: September 1, 2026

Welcome to ParkCaptain. These Terms of Service (“Terms”) are a legal agreement between you and ParkCaptain LLC, a Delaware limited liability company headquartered in Okemos, Michigan (“ParkCaptain,” “we,” “us,” or “our”). They govern your access to and use of the ParkCaptain website, application, and related services (collectively, the “Service”).

By creating an account, purchasing a plan, or otherwise using the Service, you agree to these Terms. If you don’t agree, don’t use the Service.

1. What ParkCaptain Is

ParkCaptain helps families plan Walt Disney World vacations. You tell us about your trip and your family through a guided intake process; our planning engine — a purpose-built scoring and sequencing system that uses AI to interpret what you tell us and explain its reasoning, not to generate the plan itself — turns that into a personalized “Blueprint”: a day-by-day plan covering park days, dining, transportation, and timing, built against current park data (hours, wait times, crowd patterns, weather, booking windows).

ParkCaptain is not affiliated with, endorsed by, or sponsored by the Walt Disney Company, Disney Destinations, LLC, or any of their affiliates. “Walt Disney World,” park names, attraction names, and related marks are trademarks of their respective owners and are used here only to describe and provide our planning service. Ticket prices, park hours, attraction availability, dining reservation policies, and similar details change without notice and are controlled entirely by Disney and other third parties, not by us.

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to create an account. The Service is for use by adults planning trips for their families — see Section 8 for how information about children in your party is handled.

You’re responsible for the accuracy of the information you provide, for keeping your login credentials (including any multi-factor authentication recovery codes) secure, and for all activity that happens under your account. Tell us right away at support@parkcaptain.app if you suspect unauthorized access.

You may sign in via a passwordless magic-link email or a supported third-party sign-in provider (currently Google). If you use a third-party sign-in provider, that provider’s own terms and privacy practices also apply to that part of the process.

3. Purchases, Plans, and Billing

Current pricing and what’s included with each plan are shown to you at checkout before you pay — this section describes how billing works, not fixed dollar amounts, since pricing may change over time.

• Trip Plan is a one-time purchase covering the planning and generation of a Blueprint for a single trip, and includes a set number of plan adjustments (“revisions”) and Ask Parky questions, shown at checkout and in your account.
• Add-ons (such as our optional human Concierge service) are purchased separately and may carry their own terms, shown at the time of purchase.
• We may offer additional plans (such as an annual or advisor/professional plan) from time to time; where they exist, their terms will be presented at checkout.

All payments are processed by Stripe, Inc. We do not store your full payment card details ourselves. By making a purchase, you also agree to Stripe’s terms as they apply to processing your payment.

If you use more plan adjustments or Ask Parky questions than your plan includes, you can request additional access through your account; approval is at our discretion and any additional usage may require an additional purchase.

4. Refunds and Our Satisfaction Guarantee

We want you to feel good about what you paid for, not just bound by a policy. Here’s how refunds work for a Trip Plan purchase:

• Full refund, no questions asked, any time within 30 days of purchase, as long as you have not yet viewed your Blueprint.
• Already viewed it and something’s not right? Use one of your included plan adjustments first — that’s what they’re there for, and most issues are fixed this way at no extra cost.
• Still not satisfied after that? Contact us within 30 days of your original purchase date and we’ll issue a full refund — no interrogation about why.
• Refund requests after the 30-day window are considered at our discretion.
• Our optional Concierge add-on is a human service, not a digital deliverable. Once a Concierge team member has begun work on your trip, that portion of your purchase may not be refundable even if your base Trip Plan purchase still is; we’ll always tell you plainly if that’s the case before you request a refund.
• Approved refunds are issued to your original payment method through Stripe and may take several business days to appear, depending on your bank or card issuer.

5. Your Content

“Your Content” means the information you and your party provide through the Service — trip preferences, party member details, dining and lodging information, messages to Ask Parky, and anything else you enter or upload.

You retain ownership of Your Content. By providing it, you grant ParkCaptain a license to use, store, process, and display it as needed to operate the Service for you — including sending it to our AI and infrastructure providers as described in our Privacy Policy — and you represent that you have the right to share it (including on behalf of any family member or party member whose information you’re entering).

You’re responsible for the accuracy of Your Content. ParkCaptain isn’t able to verify facts you tell us about your family or your existing bookings, and a plan is only as good as the information behind it.

6. Acceptable Use

You agree not to:

• Use the Service for any commercial purpose beyond planning your own family’s trips, unless you’ve purchased a plan explicitly intended for that use;
• Attempt to scrape, reverse-engineer, or systematically extract data from the Service, including current-data content we license or source from third parties;
• Circumvent usage limits, share account access to exceed plan limits collectively, or resell access to the Service;
• Use Ask Parky or any other part of the Service to attempt to extract our underlying prompts, models, or proprietary logic, or to generate content unrelated to trip planning that violates law or these Terms;
• Interfere with the Service’s operation or attempt to gain unauthorized access to any part of it.

We may suspend or terminate accounts that violate this section.

7. AI-Generated Content — Please Read This

Parts of your Blueprint, and Ask Parky’s answers, are generated with the help of AI. We built ParkCaptain around a real planning algorithm precisely because we don’t think AI alone should be trusted to plan your trip — but the narrative explanations, suggestions, and conversational answers you see do involve AI-generated text, and AI can be wrong.

• Verify anything time-sensitive or safety-relevant yourself — park hours, ticket requirements, height restrictions, dining reservation status, and similar details — directly with Disney or the relevant vendor before you rely on it, especially close to your trip.
• Current-data (crowd levels, wait times, weather, park hours) comes from third-party sources and reflects the best information available at the time it was generated or refreshed; it is a prediction or snapshot, not a guarantee.
• Ask Parky is a planning companion, not a substitute for professional travel advice, medical advice (for mobility/accessibility questions), or Disney’s own official guidance.

8. Information About Children in Your Party

The Service is intended for use by adults planning family trips. It is not directed at children, and we do not knowingly allow children to create their own accounts or interact with the Service directly.

If you include information about a minor in your party (such as a child’s date of birth, height, or dietary or mobility needs), you’re doing so as their parent or legal guardian, and you represent that you have the authority to provide that information on their behalf for the purpose of planning your family’s trip. See our Privacy Policy for how this information is used, stored, and eventually deleted.

9. Intellectual Property

The Service — including our planning algorithm, software, design, and the ParkCaptain name and logo — is owned by ParkCaptain LLC or our licensors and is protected by intellectual property law. These Terms don’t grant you any rights to our intellectual property beyond what’s needed to use the Service for its intended purpose.

Blueprint content generated for your trip is yours to use personally (including exporting and printing it for your own trip), but the underlying system that produces it remains ours.

10. Disclaimers

11. Limitation of Liability

Some jurisdictions don’t allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify and hold ParkCaptain LLC harmless from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms, your misuse of the Service, or Your Content.

13. Termination

You may stop using the Service and delete your account at any time through your account settings; see our Privacy Policy for what happens to your data after deletion. We may suspend or terminate your access if you violate these Terms, and will make reasonable efforts to tell you why.

14. Dispute Resolution — Binding Arbitration and Class Action Waiver

14.1 Agreement to Arbitrate. You and ParkCaptain agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding, individual arbitration, rather than in court, except as set out below. This includes disputes arising before you agreed to these Terms.

14.2 Exceptions. Either party may bring an individual action in small claims court instead of arbitration, if the claim qualifies. Either party may also seek injunctive or other equitable relief in court to prevent misuse of intellectual property or unauthorized access to the Service.

14.3 No Class Actions. You and ParkCaptain agree that any arbitration or proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. Neither you nor we may bring a claim as a plaintiff or class member in any purported class or representative proceeding.

14.4 Arbitration Rules. Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, available at adr.org. We chose AAA because its consumer rules are purpose-built for disputes like this and cap what you personally pay to file — currently $200 — with ParkCaptain responsible for the rest of the required administrative and arbitrator fees.

14.5 Opt-Out. You may opt out of this arbitration agreement by sending written notice to support@parkcaptain.app within 30 days of first creating your account, stating your name and that you decline to be bound by Section 14. If you opt out, this Section 14 won’t apply to you, but the rest of these Terms still will.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, except where Section 14 requires arbitration.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we’ll let you know (such as by email or an in-app notice) before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

17. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any part of these Terms isn’t a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms are the entire agreement between you and ParkCaptain regarding the Service.

18. Contact Us

Questions about these Terms? Reach us at support@parkcaptain.app.