Frequently asked questions

What is ParkCaptain?

ParkCaptain is a trip planner for Walt Disney World that works out what your crew should do, and when to do it. It combines massive amounts of Walt Disney World data, from millions of posted wait times to park hours, booking rules and weather, with what your crew actually wants, then runs the math on every combination.

You tell Parky about your crew, and our Strategy Engine builds your Blueprint: six tabs covering which park on which day, every stop in order, dining, getting around, and every booking date.

How long does it take?

About 10 minutes to tell Parky about your crew, and your answers save as you go. Your Blueprint then builds in under a minute.

Which parks does it cover?

All four Walt Disney World theme parks. You can also add Disney Springs, the water parks, or a day away from Walt Disney World. It does not plan Disneyland or a trip to another resort, yet.

Is this just an AI chatbot?

No. Park order, pacing, transportation and dining are scored by deterministic math, using park hours, crowd reads, wait-time history, booking rules and weather. No AI ever produces a number that drives your plan. AI helps write the explanations, and Parky uses it to answer your questions and help you make revisions to your plan.

Do we need to know our dates or our hotel first?

No. You can give exact dates or a window, and you can stay at a Disney resort, stay off-site, or ask us to recommend a resort. The sooner you start, the more booking windows are still ahead of you.

We live near Walt Disney World. Does it work for locals?

Yes. Choose off-site, tell us how long your drive is, and add your annual pass if you have one. If you visit often, the Annual Plan covers more than one trip a year.

Is it too late to plan?

No. A plan built close to your trip still works, and it tells you which booking windows have already opened. We can’t see what Disney has left, so book the ones you care about most first.

Does ParkCaptain make my reservations?

No. You book everything yourself. Your Checklist shows every booking date and sends a reminder the morning each one opens. We don’t watch for cancellations or check live availability.

Do you need my Disney login?

No, we never ask for it. To bring in plans you already have, type them in or upload an export from the My Disney Experience app. We read the file, you confirm the details, and we don’t keep the file.

Is there an app to download?

Not yet. iOS and Android apps are coming soon. Today, ParkCaptain runs in the browser on your phone or computer, and you can print your Blueprint for the park.

Can I change the plan?

Yes, and that includes any call we made. Tap Adjust, keep the days you love, and a fresh revision arrives in minutes. The rebuild review shows exactly what moved and why.

Will my plan ever change on its own?

No. If park hours, the weather or a closure affects your plan, we tell you and offer a rebuild. Nothing changes until you say so.

What if our day goes sideways?

Re-plan the rest of today from where you are. What you have already done stays as it was. A ride goes down or a nap runs long, and the plan picks up from there.

Who is Parky?

Parky is your AI planning companion. He knows your dates, your crew and your Playbooks, and he can explain why the engine made any call. He can check today’s posted waits, tonight’s showtimes, park updates and the forecast. When he doesn’t know, he says so.

Can Parky change my plan?

Parky can set up a change for you to look at, and nothing is applied until you confirm it.

Does the plan work for little kids, a wheelchair or food allergies?

Yes. Birthdays and heights shape which rides fit, and the plan works in Rider Switch where a child is too short to ride. It also plans around a wheelchair or scooter, someone who tires on long walks, and food allergies or dietary needs. Always confirm allergy and accessibility details with Disney.

Does it work for military families?

Yes, and we built it with them in mind. ParkCaptain’s founder is a veteran, and the company is veteran owned and operated. We ask which military card your crew carries, because that is what Shades of Green and Disney’s ticket windows check. The plan then accounts for Shades of Green and Armed Forces Salute tickets when your crew is eligible.

Can I share the plan with my crew?

Yes. Invite someone to view or edit the trip, or send a view-only link. A share link shows first names only.

What happens after the trip?

Your Blueprint stays in your account, read-only, for good.

Is the Crowd Calendar free?

Yes, and you don’t need an account. Every day carries a 1 to 10 crowd level for each of the four parks, from this month through the end of next year.

What do the levels mean?

1 to 2 is least busy, 3 to 4 is below average, 5 to 6 is average, 7 to 8 is busy, and 9 to 10 is packed.

How do you work out the levels?

We start from more than three years of posted wait times at all four parks, measuring every ride against its own usual queue. Then we add the shape of the year, holiday windows, spring-break weeks and the day of the week. All of it is learned from what the queues actually did.

How accurate is it?

It’s a forecast, not a guarantee. It’s good for choosing between days, not a promise about one. The calendar shows how often we put the parks in the right order, measured against real queues.

How often do the levels change?

We refresh the model once a month on the newest queues.

Can I use ParkCaptain now?

Invited testers are planning real trips today. Everyone else can join the waitlist, and we’ll send one email when the doors open. We’re aiming for January, and that target may shift.

How much does it cost?

We’ll publish prices when the doors open. The Crowd Calendar is free.

Is it a subscription?

The Trip Plan is a one-time purchase for one trip. The Annual Plan renews each year until you cancel it in your account settings.

Can I get help from a real person?

Yes. Human Concierge is an optional add-on to any plan, with a real planner on your side. It includes a 30-minute welcome video call, pre-trip planning on your own time, a contact during your trip, and a mid-trip check-in and debrief.

What is your refund policy?

You can get a full refund on a Trip Plan within 14 days of purchase or before your trip starts, whichever comes first. If you buy within 24 hours of your trip starting, ask by the end of the first day of your trip. If you buy after it has started, ask by the end of the day you bought. Your trip starts at midnight Orlando time on its first day.

The Annual Plan can be refunded within the same 14 days, but not once your first planned trip has started. Once a Concierge team member has begun work on your trip, that part may not be refundable, and we’ll tell you plainly if so.

To ask for a refund, email [email protected]. The Terms have the details.

What do you do with my crew’s information?

Privacy is very important to us, especially when the details are about your kids. We use your crew’s information to plan your trip. We don’t sell it, and we don’t use it for advertising. A share link shows first names only.

Parts of it go to the services that run ParkCaptain, including Anthropic for Parky and Stripe for payment, and the Privacy Policy lists them. If you delete your account, your personal information and trip data are permanently deleted after 30 days.

Are you affiliated with Disney?

No. ParkCaptain is not affiliated with, endorsed by, or sponsored by The Walt Disney Company. Park hours and rules are Disney’s to change, so check anything time-sensitive with Disney.

Who is behind ParkCaptain?

ParkCaptain is veteran owned and operated. Read our story.

How do I reach you?

Email [email protected]. Signed in, you can also use Send feedback in the account menu.